Artificial intelligence has advanced significantly in the past few years through the launch of self-driving cars, flying drones and the most popular, Siri.
But today businesses are keen to leverage AI technology for another purpose completely – Customer services.
Integrating Artificial intelligence with customer service can be a game-changing plan for many businesses. A chatbot service or a ‘customer service agent’ will be available at all times, to intelligently resolve customer requests quickly and consistently, so that businesses can focus on other higher value-added tasks.
Plus, as we see an upsurge in use of digital marketing platforms, it would be a sin not to leverage social media channels with AI. A study by Gartner reveals that an estimated 90% of businesses will use social media for customer service by 2020.
And with 2020 just around the corner, AI is a great opportunity for businesses to implement the technology to allow customers to be transferred across various social media channels. The agents would have access to all the latest information and conversations without the need for customers to start over, thus promising a seamless transition process and a convenient experience for the consumer.
But why stop there…
With smart home applications paving their way for futuristic homes, businesses are developing AI chat agents that will enable the option to communicate directly with smart home devices. This ultimately opens up a whole new level of customer service experience, allowing business to be more accessible through various channels.
Of course, we do have a long way to go before Artificial intelligent devices will outperform humans in many activities, but as businesses are transitioning into the AI focused ecosystem, it is inevitable that self-service technologies and advanced bots will form the backbone of customer care.
AI is no longer the way of the future… It’s the way of today!